Modern Customer Service
From Nordstrom to the Mom & Pop Stores

Tuesday, June 29 at 8:00 a.m.

Spector will also sign copies of
The Mom & Pop Store: How the
Unsung Heroes of the American
Economy are Surviving and Thriving

The Language of
Customer Service

Tuesday, June 29 at 9:00 a.m.

Dan Mann is a former senior executive
at Bachrach, one of the country’s largest
men’s specialty stores, and the founder of
The Mann Group, a leading retail training
and education company that focuses on results. Mann began his career as a teacher and
his methods focus on education and the
in-store experience.

Eight Key Benchmarks
for Specialty Stores

Wednesday, June 30 at 8:00 a.m.

Parker Karnan of Karnan Associates
will discuss eight key benchmarks for
specialty stores and how tracking your
store’s performance in these areas
can boost profitability.

Plus a special session on
Retail by the Numbers